According to the industry expert Jacob Nielsen from Nielsen Norman Group, 85% of issue associated with the UX are often detected by performing an usability test of 5 users.
I think that it is an amazing reason, why to conduct usability testing session. Most often I use unmoderated screen recordings. Let's see five main steps to do it💪!
Set Goals and Metrics
This is the first and probably crucial step influencing all the next steps of the usability testing process! See the following examples of those goals:
- Do benchmark comparison
- Identify usability problems
- Improve time to complete task
- Get knowledge of how users feel about the interface
- Get knowledge of how users understand key interface functionality
Scenario and Questions
Give to users a clear overview of the context they use your platform(prototype). It's important for them to set the right mindset during testing sessions. Questions and tasks should be clear and they shohuld be in alignment with your goals!
Prepare Prototype
It's important to modify the prototype based on your tasks and scenario to are sure, that users are able to complete your tasks and questions clearly.
Find respondents
There three main options for finding respondents for your usability testing sessions.
- Use an external platform
- Find your own respondents
- Ask current customers/users
Analyze and Iterate
After successful testing sessions, you just need to analyze main metrics and do iterations on your product. Don't forget to try your test on the pilot to make sure, that everything will work well.
Thank You For Reading 😉